Refund and Returns

Return & Exchange Policy – 30-Day Satisfaction Guarantee

We want you to be completely satisfied with your purchase from Ethos. If for any reason you are not, you have 30 days from the date of delivery to request a return or exchange. This policy applies to all customers located in the European Union, United States, Canada, Australia, United Arab Emirates, United Kingdom, and New Zealand.

Eligibility Criteria

• Items must be unused, in original condition, and returned with all original packaging and accessories.

• Returns must be initiated within 30 days of the delivery date.

• For hygiene and quality assurance reasons, we cannot accept returns of used, damaged, or altered items.

How to Request a Return or Exchange

1. Contact our support team at help@ethosglasses.com with your order number and the reason for your return or exchange.

2. Our team will provide a return authorization and detailed instructions on how to send the item back to the appropriate return center.

3. Once we receive and inspect the item, we will process your refund or send out the replacement.

Return Shipping

• Customers are responsible for return shipping costs, unless the item received was incorrect or defective.

• If the item is proven to be faulty or the wrong product was delivered, we will cover all return shipping charges and send the correct item at no additional cost.

Refunds

• Refunds are issued to the original payment method used at the time of purchase.

• Processing time is 7 to 10 business days after the returned item is approved and received.

• If you do not see the refund within this period, please contact your payment provider or bank for further assistance.

Legal Compliance

This return policy is designed to meet or exceed consumer protection laws and e-commerce standards in the following regions:

• European Union (Directive 2011/83/EU)

• United States (Federal Trade Commission guidelines)

• Canada (Consumer Protection Acts by province)

• Australia (Australian Consumer Law)

• United Arab Emirates (Consumer Protection Law No. 15)

• United Kingdom (Consumer Contracts Regulations)

• New Zealand (Consumer Guarantees Act)

For any questions or support, please email help@ethosglasses.com.